FREQUENTLY ASKED QUESTIONS

Below you will find a list of frequently asked questions and problems that we can assist with. If your question isn’t on the list, don’t hesitate to give us a call at (03) 9070 5309. We are available 24/7 for all your concerns.

Who are Twin Electrics & Plumbing?

Established in 1978 as a family business, Twin Electrics & Plumbing has grown to become one of the most professional, reliable and cost-efficient service providers in the Melbourne metro region. We specialise in electrical, plumbing and maintenance services.

Do you service on the weekends?

Yes - Twin Electrics & Plumbing operates 24/7. If you need our emergency plumbers or our emergency electricians, please call (03) 9808 7555.

Do you provide general maintenance services?

Yes, we do. We provide general maintenance for both domestic and commercial areas. Please call (03) 9808 7555 to make a booking today for all your maintenance needs.

What are your response times?

For emergencies we respond within 2 HOURS. If it is not an emergency, normally we attend on the same day. 

We have over 30 technicians on the road each day. Call us today for all your service needs on (03) 9808 7555

Do I have to pay at the time of service?

We will issue an invoice which gives you 7 days to make payment. You can make payment via credit card or bank deposit. Please call the office on (03) 9808 7555 to make payment.

Are you fully insured?

Yes! We are licensed and insured and all our team counts with Working With Children and Police Check. Protecting our customers means having the proper insurance as well so don’t worry: we’ve got you covered!

How often should I have my cooling equipment serviced?

All equipment should be serviced at least once per year. In order to have your equipment run efficiently, the best scenario is to check them during winter, before summer starts. .

My water heater is leaking! What should I do?

That is one of the most usual calls that we are getting. Sadly, there is no universal answer to it. There are many reasons why this could happen, but the age of the heater is a common factor. Whatever the reason is, don’t wait and give us a call. We’ll help you solve the problem as soon as possible.

My water bill is very high. Is it possible that there is a plumbing problem?

There are many reasons why this could happen but it often it is a plumbing problem indeed. Another option is your outside hose bibs. Check it once more or give us a call now and we’ll make it work together.

GOT A DIFFERENT QUERY?

If you’re looking for reliable services for your electrical and plumbing issues, you can count us. Twin Electrics & Plumbing are experts in these fields and we have a lot of satisfied customers across Melbourne.

To schedule service or to ask any question – give us a call or reach us through our contact form.